Here is an overview of the most frequently asked questions about us, our website, products, and delivery.
If you cannot find an answer to your question of this website, feel free to email us at info@handigood.dk or call us at + 45 22 78 30 40
Easy-Up is our innovative vacuum holder, a quick and simple solution that works like an extra helping hand for a wide range of tasks and needs at home or on the go. Easy-Up is especially useful in situations where you need stability, support, or a way to hold objects securely in place, for example if you only have one hand, have reduced hand strength, or want greater independence in everyday activities.
Easy-Up is designed to be user-friendly and easy to handle. It is a flexible and quick solution that can be set up according to your needs using the included accessories. As long as there is enough space underneath the item to create a vacuum seal, all you need to do is press the button, and Easy-Up will hold the item securely in place. If the item does not form a tight seal on its own, you can use additional Easy-Up accessories, such as Easy-Drink and Easy-Mini.
Easy-Up is versatile and can be used for many different purposes, including cooking, hobbies, opening cans, opening jars, holding baby bottles, and much more. It is ideal in any situation where you would ask another person for an extra hand. This makes it a flexible solution for both small everyday challenges as well as more specific needs.
Yes, Easy-Up is lightweight and easy to transport. It is designed with convenience in mind, and with its rechargeable battery, it is ideal both for use on the go and for moving around the home.
Easy-Up may be useful for people who need support to carry out everyday tasks more independently. For example, this may include people with reduced function in one hand or arm, people with reduced hand strength, older adults, families with children who want to involve them in the kitchen, people in training or rehabilitation, as well as relatives and professionals looking for practical assistive aids for everyday use.
Make sure there is enough space underneath the can to create a vacuum seal. If the can cannot create a vacuum seal on its own, place the cellular foam pieces on Easy-Up to create a tight seal. Then switch on Easy-Up to create the vacuum. The can is now held securely in place, leaving both of your hands free to open it.
Make sure there is enough space underneath the jar to create a vacuum seal. If the jar cannot create a vacuum seal on its own, place the cellular foam pieces on Easy-Up to create a tight seal. Then switch on Easy-Up to create the vacuum. The jar is now held securely in place. Place Easy-Release under the edge of the lid and apply pressure with the palm of your hand to equalise the pressure inside the jar. Once the pressure has been equalised, Easy-Up keeps the jar securely in place, leaving both of your hands free to unscrew the loosened lid.
Easy-Up should be cleaned with a slightly damp cloth as needed. Avoid immersing the product in water or rinsing it directly under the tap, as Easy-Up contains electronic components. The accessories can be cleaned with warm water and mild soap. Do not clean Easy-Up while it is charging. If water enters the intake, the built-in drainage system helps protect the motor from damage.
Wheeleo is our innovative mobility solution – a wheeled walking cane from Wheeleo®. The cane enables the effortless and smooth walking pattern achieved with a rollator, combined with the compact and stable design of a standard quad cane. This easy-to-handle walking aid, with four solid rubber wheels, ensures safe and stable walking without compromising mobility, thereby helping the user maintain independence, confidence and joy in everyday life.
Independence in everyday life is invaluable. Firstly, Wheeleo® is smaller and lighter than a rollator and is therefore easier to handle in tight spaces. Furthermore, a scientific study from the Belgian university hospital, Centre Neurologique William Lennox, shows that the constant contact with the ground provided by Wheeleo® means that users can move faster, more safely and more smoothly compared with users of a standard quad cane.
Yes, Wheeleo is designed to be user-friendly for everyone. We have created it with a focus on safety and ease of use. Wheeleo can be adjusted in height as needed.
Yes, Wheeleo can be adjusted in height as needed, and it works on both sides of the body. You can switch between the left and right side as needed.
Yes, Wheeleo can be used indoors because it is compact and easy to manoeuvre in smaller rooms, narrow hallways and tight spaces.
“In the five years we have been using the first Wheeleo® devices, we have never heard from a user who said that their posture had become worse. On the contrary, people have told us how happy they are to stand more upright with Wheeleo® than with a rollator.” – Physiotherapy Department at Centre Hospitalier Neurologique William Lennox in Belgium.
I use Wheeleo for the rehabilitation of citizens after strokes.
“As it is not possible to put all your weight onto it, I find that it encourages more even weight bearing – a better sense of midline – a smoother walking pattern – more equal step length.” – Tove, Physiotherapist, Neurocenter and Rehabilitation Team, P.P. Ørumsgade, Aarhus.
You can buy our products directly from our website. Go to our online shop, select the products you want, and follow the steps to complete your purchase. You can also find physical or online retailers that sell our products under “Retailers”.
As a general rule, we offer a 2-year warranty on our products. We offer a 3-year warranty on Easy-Up. Please see our warranty policy for further details.
You can contact our customer service by phone at +45 22 78 30 40 or by email at info@handigood.dk.
You are welcome to contact us if you have any questions about products, purchases, guidance, retailers or the use of the assistive aids.
If you need a demonstration of Easy-Up, you can find demonstration videos on our YouTube channel.
Our usual delivery time from order to delivery is 2-5 working days. When your order has left out warehouse, you will receive an email with confirmation that your order has been dispatched. If your order has not been delivered within 10 days after confirmation of of dispatch, we recommend that you get in touch. You can find contact information here.
We do not offer pickup at our office. Please use our webshop or visit one of our physical retailers.
No, we do not provide dispatch or delivery on weekends.
Private customers can pay with Dankort, Visa, MasterCard, PayPal, Visa Electron, Maestro, Diners Club, Visa Dankort and MobilePay Online. No card fees are charged.
For B2B customers, our standard payment term is 14 days net from the date of invoice, unless otherwise agreed.
Most of our orders are delivered by GLS and you will receive an automatic email when it is dispatched.
You will also receive an email from GLS with track and trace information.
Yes, GLS delivers to all kinds of ParcelShops including gas stations, kiosks, and supermarkets.
Remember your delivery code and picture ID at pick-up.
It is also possible to have your order delivered to your workplace.
In the event of an error, we are happy to receive feedback from all our customers. There is always room for improvement. Please give us a call or send us an e-mail and we will do our best to resolve the complaint.
