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HandiGood FAQs

Here is an overview of the most frequently asked questions about us, our website, products, and delivery.

If you cannot find an answer to your question of this website, feel free to email us at info@handigood.com

Delivery

How long is delivery to a private address?

Our usual delivery time from order to delivery is 2-5 working days. When your order has left out warehouse, you will receive an email with confirmation that your order has been dispatched. If your order has not been delivered within 10 days after confirmation of of dispatch, we recommend that you get in touch. You can find contact information here.

Can I collect my order at your warehouse?

Danish customers can collect orders at our office in Spøttrup.

Do you deliver on weekends?

No, we do not provide dispatch or delivery on weekends.

 

Payment

What credit cards do you accept?

We accept payment with the following credit cards via Bambora: Visa, MasterCard, Visa Electron, Maestro, Diners Club, Dankort, Visa Dankort and Forbrugsforeningens betalingskort.

Do you accept other forms of payment?

Yes. It is also possible to pay using ViaBill and PayPal. Danish customers can use MobilePay.

You can also pay by bank transfer and using EAN number by contacting us.

Your order

Where is my order?

Most of our orders are delivered by GLS and you will receive an automatic email when it is dispatched.

You will also receive an email from  GLS with track and trace information.

Can I get my order delivered to another address than my home address?

Yes, GLS delivers to all kinds of ParcelShops including gas stations, kiosks, and supermarkets.
Remember your delivery code and picture ID at pick-up.

It is also possible to have your order delivered to your workplace.

How can I file a complaint?

In the event of an error, we are happy to receive feedback from all our customers. There is always room for improvement. Please give us a call or send us an email and we will do our best to resolve the complaint.

Returns and Refunds

How do I return a product?

When you receive an order from HandiGood, you will also receive a return label. Place the label on the outermost packaging.

In accordance with Danish law, you get 14 days right of return. Any item returned to HandiGood must be in the same state that you received them.

Please attach a copy of your invoice in the return package and your bank details. We will transfer the sum of the return to you within 15 working days of receiving the parcel.

Can you confirm that you have received my return parcel?

Returns take 10-15 working days to process. You will receive an email with confirmation of return and refund when the order has been processed.

What do I do, if I receive a damaged item?

In the event that of the items in your order are damaged, you must call our customer service at +45 22783040. We will help you through the process of getting a replacement product and getting the old one sent back to us.

If an item in your order is damaged, DO NOT take this products into use, as it could cause severe damages.

Demonstration

If you’re looking for demonstration videos of the Easy-Up take a look at our YouTube channel

If you’re looking for more information about the Easy-Up, go to the Easy-Up page.

The videos are currently in Danish, but there are English subtitles available for all of them.