Phone: +45 22 78 30 40
The terms and conditions stated below are valid for purchase of any product from HandiGood. HandiGood reserves the right to update these terms along with the date of which the terms were made effective. The customer is responsible for keeping themselves up to date with the current terms and conditions. What terms and conditions are valid, is determined by the time an order has been placed. Any deviation from the terms and conditions listed below are only valid with written accept from HandiGood.
When purchasing a product from HandiGood, you accept that any and all information and communication will take place electronically with the e-mail address given by you. Thus, you accept that electronic messages carry the same legal effects as any information and communication that has not taken place electronically.
N.B: Some e-mail clients may classify e-mails from HandiGood as spam. It is your own responsibility to check your spam filter.
Purchasing Products from HandiGood
Any and all agreements of sale are based on the current terms and conditions. Only when HandiGood has confirmed your agreement of sale can it be seen as a final agreement. We commit ourselves to sending you an order confirmation to the given e-mail address within a few working days order placement. The order confirmation will contain an order reference number, name and address of the buyer, delivery address, and an overview of the ordered products. We reccommend that you read the order confirmation.
Any estimated shipping costs given when placing an order a web-order, quotes, and confirmations er not final. The final shipping costs will be determined at the time of shipping and will be based on the actual weight and volume.
All products in the web shop are provided with inventory status. In some cases, an item may be sold to someone else before your order has been processed. If an item is out of stock it will not be available through the web shop before we can ensure that we are able to stock it again.
Such an item will me marked with inventory status, such as “out of stock”.
HandiGood’s payment term is 14 days net. from date of invoice (the day the order is shipped from our warehouse) unless other agreements have been made.
In the event that the buyer does not pay on time, and unless the delay is caused by matters concerning HandiGood, HandiGood is entitled to charge defeault interest at a rate of 2% per month or part of a month as well as charging for all invoiced and delivered products regardless of any earlier agreements on credit terms.
Forwarding of reminders accrues a fee of 100DKK per reminder.
Non-payment after the due-date can bring the case to inkasso (debt recovery) without additional warning. This can accrue further recovery expenses.
HandiGood maintains ownership of the ordered item, until the complete price has been payed, including interest and expenses and any costs in relation to the product which have been payed by HandiGood on behalf of the buyer.
Stocked items will usually be shipped within 1-5 working days.
Stocked items are delivered with reference to the order confirmation where any specific circumstances will be stated. Unless any other agreements have been made, HandiGood will provide delivery of products using a freight company of HandiGood’s choice. Products will be delivered to the address given. You are responsible for making sure that there is access to the agreed place of delivery. If you are not present on the date of delivery, and the freight company is unsuccessful in delivering the order, you can be charged for any further delivery costs as a result of additional delivery, storage etc.
All produtcs sold by HandiGood are under the delivery terms of AB FABRIK / EX WORKS
Products provided by HandiGood are to be regarded as unique and HandiGood can, cf. above-mentioned terms, not accept warranty claims solely because of a difference in the products displayed on the website and the product that has been ordered.
It is the buyer’s responsibility to review the delivery for any damages and to ensure the correct quantity at the moment of delivery and before the delivery is signed for. Any absence of items and/or damages must be noted on the consignment note which must then be signed by the carrier. If a warranty is not claimed in accordance with the above mentioned terms, the product will be regarded as having lived up the to the expectations of the order.
Remember to save any original packing, since on return (For instance because of warranty claim) the product must be packaged in original packaging.
In case of a faulty delivery or damaged goods, HandiGood must be contacted immediately and before 8 days after the products have been received. HandiGood only accepts warranty claims which are sent by email and are accompanied by photographic documentation of the damaged goods. Returns are only accepted with preceding arrangement with HandiGood.
Products should besent to:
We only accept deliveries that are sent directly to our address. When you return an item, please attach a detailed description of the problem and a reference to the invoice number.
HandiGood reserves the right for misprints, pricing errors, colour deviations in pictures etc.
Likewise, HandiGood any forms of VAT, fees, prices and stock may be subject to change.
Any offors are only valid while stock lasts.
Rights and Obligations
Information given to HandiGood will only be used internally. These will not be sold or forwarded to third party interests.
HandiGood is not responsible for any delays and/or inadequacies which are caused by circumstances that are out of HandiGood’s control and which can not or should not be taken into consideration during signing of agreement, such as war, import or export ban, labour disputes, pandemics, fires, etc.
Any disputes between the buyer and HandiGood will be settled at the Danish Courts by Danish law with HandiGood’s registered office as venue.
Should one of these conditions, or a condition of any agreement between the buyer and HandiGood, be, or be declared, invalid, this does not affect the validity of any other conditions or agreements.
If you wish to file a complaint, you must contact:
VAT number: DK36408588
Phone.: +45 22 78 30 40
If we cannot reach an agreement, you can file a complaint to:
Center for Klageløsning
If you reside in another EU-country than Denmark, you can file a complaint to the EU commission’s online portal https://ec.europa.eu/odr
All customers agree that HandiGood collects the company’s common information.
This information includes:
In addition, HandiGood also collects data about the persons who represent the company. This information includes:
This data is stored in a customer database which is held in our IT system.
How long does HandiGood store my personal information for?
As a customer with HandiGood we need documentation for you and your company’s common contact and personal details including the information of which you represent the company. All this information is stored in our IT system.
When this personal information is no longer relevant they will be deleted.
How do we use personal details?
Any personal details are collected to meet the agreement that your company entered into.
Forwarding of personal details regarding delivery
HandiGood works with multiple freight companies which handle delivery of orders. In connection with this, we forward your company’s details and your personal details to the freight company with the objective of providing delivery to you.
When you register as a customer with HandiGood you enter into agreement that we can forward your personal details to relevant business partners.
As a registered customer, you have a number of rights which at any time we will ensure that we meet. You have the right to request the following:
Furthermore, you have the right to protest on the background of the handling of your personal data including the right to file a complaint to a Data Protection Authority. If you no longer wish to have your data handled by HandiGood, or if you want us to limit the handling of your personal details, you can send us a request at email@example.com
Updated October 20 2021